Exceeded my expectations
This was our first charter experience and I had many concerns as there are so many anecdotes about charters being awful. Fortunately for us, everything was nearly perfect.
One of my main concerns were problems with systems and equipment on the boat - I didn't want to spend my time aboard repairing someone else's boat, however, on the boat we chartered, everything worked perfectly with one exception: a set screw on the door handle to the head had stripped out and the handle kept falling off. We actually thought this was funny and made jokes about being locked in or locked out! If that is our only complaint, and it hardly registers as a 'complaint', then the boat was exceptional.
Everything was better than we were lead to believe. For example, we were provided with a list of what was included in the 'Starter Pack', which included things like toilet paper, matches, bottles of water, etc. However, those quantities were almost doubled over what we were told they would be. The time we were given to check in to the boat was 1700 hours on the given day but that morning I got a phone call from the boat's host saying that the boat was ready and we could check in anytime. These were small touches that just made the entire experience more enjoyable. We're looking forward to booking another charter.
Fair winds and calm seas.